The training of internal auditors focuses on “the impact of non-verbal communication”

The Qatar Section of the Institute of Internal Auditors (IIA) hosted a webinar on the importance of soft skills for professional growth with Nisha Shivram presenting a session titled “Impact of Non-Verbal Communication”.
Shivram is a Certified Trainer, Associate NLP Practitioner, Transformational Coach, and Speaker. She was ranked among the top 28 speakers in the world by Toastmasters International in 2019. Shivram was the semi-finalist of the 2021 World Champion in Public Speaking.
“Non-verbal communication is the language of your body. Body language is made up of 55% body, face and arm movements, 38% voice and tone, and only 7% words. Therefore, what you don’t say matters a lot. You must learn to speak effectively through your body. For listeners, it is an essential tool to do well, ”said Shivram.
She said body language is the most important, but the most overlooked aspect of communication, and described how frauds can be identified and stopped by paying attention to bodily clues.
Body language includes posture, gestures, body movements, facial expressions, and eye contact. Shivram said, “As the tongue speaks to the ear, the gesture speaks to the eye. He doesn’t speak, yet there is a conversation in his eyes. Be careful, body language is more truthful to reveal your true feelings.
She said, “We repeatedly indulge in non-verbal communication without even realizing it. Non-verbal communication could be signals, expressions and gestures, among others, to demonstrate different emotions ranging from acceptance to rejection and vary from culture to culture.
“And while this can add a lot of meaning to a verbal expression, sometimes the way we use non-verbal communication in our workplace can impact our working life as well.”
Shivram explained how professionals can use intentional bodily mannerisms to become better communicators. She further explained the importance of gestures, eye contact and facial expressions in communication.
“As internal auditors, we encounter different modes of communication. Although we all observe them, sometimes it is essential to understand the meaning of these communications in order to conduct our work effectively and efficiently, one of them being non-verbal communication.
“Soft skills are today’s hard skills. Communication skills are one of the top ranked leadership skills for listeners according to The IIA. The “Impacts of Non-Verbal Communication” is something we will never know unless we learn from an expert, ”said Sundaresan Rajeswar, board member of the Doha chapter of The IIA.

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